FAQ
Ordering
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes or cancel, please contact us within 24 hour of placing your order. We cannot guarantee modifications after this time.
What payment methods do you accept?
We accept Google Pay, Apple Pay, PayPal, Visa, Mastercard, and Shop Pay. All transactions are secure and encrypted.
Why haven't I received an order confirmation?
If you haven't received an order confirmation email, please check your spam or junk folder. If you still don’t see it, contact us at info@Ellington-Mode.com with your name and order details.
Can I cancel my order?
Orders can only be canceled within 24 hours of placing them. Please email us at info@Ellington-Mode.com as soon as possible. Once your order has been processed, we cannot guarantee cancellation.
Delivery
What are the shipping costs?
Shipping is always free, but if you request an exchange, return shipping costs may apply. These costs are determined by the weight of the package.
What is the delivery time?
Delivery usually takes between 8 and 12 business days.
How can I track my order?
Once your order ships, you will receive a tracking number via email to monitor your delivery status. You can also track your order on our website under the "Track Your Order" section.
Returns
What is your return policy?
We accept returns within30 daysof delivery for unworn, unwashed items with original tags attached. Some items, such as final sale products, swimwear, and undergarments, may not be eligible for returns due to hygiene reasons.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at info@Ellington-Mode.com with your order number and reason for return. Our team will provide further instructions. You may be responsible for return shipping costs unless the item received is defective or incorrect.
How long does it take to process my return?
Once we receive your returned item, it can take up to 7-10 business days to process your refund. Refunds will be credited back to your original payment method.
Can I return my order after the 30-day return period?
If you wish to return your order after the return period has expired, please be aware that we have a 30-day return policy starting from the date you receive your package. Returns must be shipped within this timeframe, and no justification is required for the return.
Exchanges
Can I exchange my order?
Yes, exchanges can be made within 30 days of receiving your order.
How much does an exchange cost?
Exchanges are free for the product itself. However, return shipping fees apply and are based on the weight of the package.
Damaged or incorrect orders
What should I do if I receive a damaged or incorrect item?
We sincerely apologize for any mistakes. Please email info@Ellington-Mode.com with photos of the damaged item, and we will resolve it as quickly as possible.
Will you cover the return shipping for damaged or incorrect items?
Yes, if you receive a defective or incorrect item, we will cover the return shipping costs and send you a replacement at no additional charge.
Other questions
How can I contact customer support?
You can reach our customer support team via email at info@Ellington-Mode.com or through our live chat during business hours. Our team is available Monday to Friday from 9 AM to 6 PM and Saturday-Sunday from 9AM to 5PM.
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. These can be purchased on our website and emailed directly to the recipient. Gift cards do not expire and can be used for any purchase.
How do I stay updated on new arrivals and promotions?
Sign up for our newsletter and follow us on social media to stay informed about new collections, exclusive discounts, and special events.