Frequently Asked Questions
What are the shipping costs? Will I face any extra fees?
Enjoy free shipping within the UK and Ireland, with no minimum order required! You can shop with peace of mind knowing there are no hidden fees — you’ll only pay for your order, with no extra charges like customs duties or additional fees.
How can I ensure my package arrives safely and on time?
We work with a trusted shipping partner and provide you with a tracking number for every order, so you can follow your package every step of the way! In case of any unexpected delays, our friendly customer service team is here for you, seven days a week, ready to help.
Plus, all orders are fully insured against loss, damage, or theft, giving you complete peace of mind.
How do I know my correct size?
To find your perfect fit, we recommend checking our size chart, which provides detailed measurements to guide you. If you're still unsure and you're between two sizes, we suggest going with the larger size for a more comfortable fit.
What’s the return policy for sale items or limited edition products?
You can still return sale items or limited edition products within 30 days of receiving your order. We want you to be completely satisfied, so you can enjoy the same easy return process, no matter the item!